Sweet Hug - Intensive Moisturizing Serum

Delivery times

We normally ship within 24 hours of receipt of payment. However, there may be delays or delivery bottlenecks from time to time.

Shipping

Free shipping for orders over €40 to Germany*

Shipping costs in Germany for orders under €40: €4.99*

Shipping costs for other EU countries under €40 order value: €7.99*

Shipping costs for other EU countries from an order value of €40: €4.99*

Shipping costs for Switzerland, Norway and the USA: €11.99*

* Vouchers do not count towards the limit for free or cheaper delivery

We currently ship to the following countries

Germany, Austria, Switzerland, Belgium, Bulgaria, Czech Republic,
Croatia, Denmark, Estonia, Finland, France, Greece, Hungary,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal,
Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Norway and
the United States

No island shipments outside of Germany are possible.

We ship with DHL or Deutsche Post.

Here you will find an overview of how you can properly dispose of colored glass and other materials.

The Xeno products are handcrafted in Germany from natural ingredients. This means that the texture and appearance of the products may vary slightly. This does not affect the quality.

The appearance of the packaging may vary slightly from the photos.

Many of our products contain plant extracts or other ingredients that can stain, so it is important to allow skincare to absorb properly before skin comes into contact with textiles such as clothing or bedding.

Yes, our products all understand each other well and are designed accordingly.

With Xeno you don't have to worry about interactions between each other. When it comes to the active ingredients in Xeno+, we also made sure that everything can be combined with each other.

Yes definitely. With Xeno products you don't have to worry about them containing irritating ingredients. Xeno skin care is completely based on the natural properties of the skin. That's why you won't find any irritating ingredients here, such as essential oils and other fragrances, as these can trigger contact allergies and irritations. You won't find any drying alcohols or other aggressive substances here either, because we're always concerned about your healthy skin.

• without fragrances
• without perfume
• without essential oils
• without flower hydrosols
• without irritating alcohols
• without silicones
• without microplastics
• without mineral oil
• without parabens
• without PEG
• without emulsifiers that are foreign to the skin
• without aggressive surfactants
• without SLS
• without genetically modified ingredients (GMO)
• without nanoparticles
• without oils that are foreign to the skin
• without comedogenic oils
• without mechanical abrasive particles
• without animal ingredients

Yes, you can use all Xeno products without hesitation during pregnancy and while breastfeeding. We do not use any ingredients that could (potentially) harm your child.

In our Xeno+ line, which contains active ingredients, we also do not use active ingredients such as retinol and synthetic BHA (salicylic acid), so that you can choose what your skin needs without worry, depending on your skin needs.

Yes, all of our products are vegan and also Peta approved .

Neither we, our suppliers nor others commissioned by us
Companies test on animals. Animal testing is carried out in the EU anyway
not allowed. We do not and will not ship to countries that require animal testing.

That's why our products are Peta Approved .

You can find answers to further questions in our Support Portal .